Saturday, 13 July 2013

F&B Job Specifications (Waiter & Waitresses)

No we've gone through what managers do, lets head to the second most important role in the department, WAITERS & WAITRESSES!!! As we always know, waiters are the ones who takes orders, delivers them to the kitchen and brings customers food that they've ordered. BUT! That's not just it. There's more to that. Let's go through a list of what they do when their job is... Active? :)

1) Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages. (*only on restaurants that serves non-halal food)

2) Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

3) Take orders from patrons for food or beverages.

4) Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

5) Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.

6) Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning. This is important because there's no cleaners to clear the empty dishes on the table. Even if there are cleaners in the restaurant, waiters still have to help so that the customers can be seated as soon as possible.

7) Present menus to patrons and answer questions about menu items, making recommendations upon request.

8) Inform customers of daily specials.

9) Clean tables and/or counters after patrons have finished dining.

10) Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.

11) Explain how various menu items are prepared, describing ingredients and cooking methods because mostly customers who never heard about the dish will tend to ask waiters about how the dish is presented, how does it tastes and how big the portion is. The waiters will have to play the role of explaining the details of the dish properly to the customers so that they understand about what they are about to order.

12) Prepare tables for meals, including setting up items such as linens, silverware, and glassware. This happens on special occasions where guests requests the restaurant to be set in a particular design and atmosphere.

13) Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.

14) Stock service areas with supplies such as coffee, food, tableware, and linens.

15) Garnish and decorate dishes in preparation for serving. This will be done especially when the orders are flowing fast and when the chefs need assistance to complete the presentation of the dishes.

16) Escort customers to their tables.

17) Bring wine selections to tables with appropriate glasses, and pour the wines for customers. (*only on restaurants that serves non-halal food)

*non-halal food are food that can't be eaten by muslims as it is considered as illegal for them to consume food that is 'Haram' such as pork, lard, wine, beer etc.

So now we can see extras that waiters do in the department other than taking orders and delivering orders to tables. they also prepare checks that itemize and total the costs of the items that has been ordered by customers and also collects payments from them too.

So that's it for waiters and waitresses, if there are any questions regarding other details about this job, DO POST A COMMENT below and we will try our best to provide the most accurate answers for you to understand what this job really does.

Thanks... :)

Posted by Mie~~~


13 July 2013 at 13:07

i want to know your experience studying in the hospitality industry

13 July 2013 at 13:09

wanna know bout it? sure! ill make a post about our studies later on~ so... stay tuned!!! :)


14 July 2013 at 01:14

hello mieee~ what is patron?mcm peneman ke apa ni? :O

14 July 2013 at 11:18

Hello! A malay 'Customer'! Selamat datang Tuan/Puan! :)

Patron ye? Dalam post ni, kami refer patrons as the whole party who came to the restaurant. Walaupun si patron tu datang sorang, kita still refer dia sebagai patron. Term ni kita jarang pakai sebab maksud patron dalam kamus adalah macam peneman yg di'mention' di atas and as we can see, Tuan/Puan pun pening dengan penggunaan perkataan 'Patron' ni...

So, adakah info yg saya brovide pada Tuan/Puan jelas? Jika tidak, silalah bertanya lagi supaya kami dapat menjelaskan apa yg anda tidak faham... :)


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